Refund policy

Refund & Return Policy

Last updated: October 22, 2026

At Meisen, we want you to feel comfortable shopping for footwear online. If your order does not work out, you can request a return or exchange under the conditions below.

1. 50-Day Return Window

We accept eligible returns within 50 calendar days from the date your order is delivered.

The return period begins when the package is delivered, not when the order is placed or shipped.

Returns are accepted for eligible products whether you have changed your mind, selected the wrong size, received an unwanted item, or received a defective product.

Please contact us within the 50-day return period to begin the process.

2. Return Eligibility

To qualify for a standard return, shoes must be:

• Unworn and unused, apart from reasonable indoor fitting.

• In their original condition, without visible wear, stains, damage, or alterations.

• Returned with their original tags, accessories, and shoe packaging where supplied.

• Packed securely to prevent damage during return shipping.

Please try shoes on indoors on a clean surface.

If an item arrives defective, damaged, or incorrect, contact us with photographs. Such claims will be reviewed based on the condition in which the item was delivered, and the standard unworn condition requirement will not prevent you from reporting an existing defect.

3. Items That Cannot Be Returned

The following items are not eligible for change-of-mind returns:

• Products clearly identified as Final Sale at the time of purchase.

• Worn, altered, or customer-damaged footwear.

• Items that do not meet the return conditions described above.

Regular discounted or promotional items may be returned within 50 days unless they were clearly marked Final Sale before purchase.

Final Sale restrictions do not remove your rights to a remedy for defective, damaged, incorrectly described, or incorrectly supplied goods under applicable law.

4. How to Start a Return

To request a return:

1. Email info@meisen.shop with your order number and the item you want to return.

2. Tell us whether you would prefer a refund or an exchange, and briefly explain the reason for your request.

3. If the item arrived damaged, defective, or incorrect, include clear photographs.

4. Our customer support team will review your request and send return instructions along with a prepaid return shipping label.

5. Pack the footwear securely and send it using the provided label and instructions.

Please do not send products back without contacting us first. The return destination may be different from our business address in China.

You do not need to create a customer account to request a return.

5. Return Shipping Costs

Meisen covers the return shipping cost for approved eligible returns, including returns due to a change of mind, sizing issues, defective products, or incorrect items.

We provide a prepaid return shipping label at no additional cost.

We do not charge restocking fees, return handling fees, or other return processing fees.

Customers should use the return label and destination provided by our support team to avoid unexpected charges or delivery problems.

6. Exchanges

We accept exchanges for eligible items within the 50-day return period.

You may request a different size or another available style. Exchanges are subject to product availability.

To request an exchange, contact info@meisen.shop with your order number and the item you would like instead.

We will provide the return instructions and a prepaid shipping label.

There is no return shipping charge for an eligible exchange. If you choose a product with a different price, we will explain any price difference before completing the exchange.

If the requested replacement is unavailable, you may choose an eligible alternative or request a refund.

7. Refund Processing Time

Once your returned item has been delivered to the designated return location and inspected, we will process an approved refund within 10 business days.

Refunds are issued to the original payment method used at checkout, such as PayPal or the original payment card.

After we issue your refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

We do not deduct restocking fees or return shipping costs from an approved refund.

For a full eligible return, the refund includes the product amount and any standard outbound shipping charge paid for that order. For a partial return, the refund covers the returned item's purchase price, including applicable refundable tax. The original outbound shipping charge is not refunded unless required by law or the return results from our error.

8. Partial Returns

If your order contains several products, you may return one or more eligible items without returning the entire order.

Contact customer support and identify the specific items you want to return.

We will provide instructions for those items and refund their eligible amounts after receiving and inspecting them.

9. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, email us as soon as possible.

Please include your order number, photographs of the item, and a description of the problem.

After reviewing the information, we will offer an appropriate remedy, such as a replacement, exchange, or refund, depending on the circumstances and applicable law.

We will cover any necessary return shipping costs for items that were delivered damaged, defective, or incorrectly.

10. Lost or Damaged Return Packages

When returning an item, please keep your shipping receipt and any available tracking information.

If a return package is lost or damaged in transit, contact info@meisen.shop and provide the tracking number or other available evidence.

When the return has been sent using our authorized prepaid label, we will investigate the issue with the carrier. Customers will not be charged for a carrier loss outside their control.

We will review the available shipping records and work with you to resolve the return or refund.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@meisen.shop.

We will try to cancel it before shipment. Once an order has been dispatched, cancellation may no longer be possible.

If your order has already shipped, you can request a return after delivery under our 50-day return policy.

12. Contact Information

For any return, exchange, cancellation, or refund question:

Email: info@meisen.shop
Phone: +156 2501 8470
Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)

Company: Huidong County Pingshan Hengxinmei Shoe Factory
Business Address: Floors 2–3, No. 9 Taiyuan 1st Road, Pingshan, Huidong County, Huizhou, Guangdong, China

Please contact us for the authorized return address before mailing any item.