Terms of service

Terms & Conditions

Last updated: October 22, 2026

Welcome to Meisen. These Terms & Conditions explain the rules that apply when you visit meisen.shop, use our website, or purchase products from us.

The website is operated by Huidong County Pingshan Hengxinmei Shoe Factory, located in Huidong County, Huizhou, Guangdong, China.

By using our website or placing an order, you agree to these terms, subject to any rights and protections provided by applicable law.

1. Business Identity

Meisen is the brand name used for the footwear products sold through meisen.shop.

The website is operated by Huidong County Pingshan Hengxinmei Shoe Factory.

Our business address is Floors 2–3, No. 9 Taiyuan 1st Road, Pingshan, Huidong County, Huizhou, Guangdong, China.

Customer support is available at info@meisen.shop or +156 2501 8470.

2. Website Purpose

Our website allows customers to browse footwear, review product information, place orders, and contact our customer support team.

Products are offered for personal use and other lawful purposes. Commercial resale arrangements require separate written approval from Meisen.

3. Customer Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to make a purchase.

You must provide accurate billing, shipping, and contact information when placing an order.

4. Product Information

We aim to display accurate product descriptions, materials, available colors, sizes, and prices.

Product photographs are intended to represent the item offered for sale. Actual colors may vary slightly because of lighting, photography, and screen settings.

Material product characteristics will be described as accurately as reasonably possible.

5. Footwear Sizing

Customers should review the sizing information available on each product page before ordering.

Sizing may differ between footwear styles. If you need help selecting a size, contact us before placing an order.

Eligible sizing-related returns and exchanges are handled under our Refund & Return Policy.

6. Product Availability

Product availability may change as orders are processed.

Adding an item to your shopping cart does not reserve it.

If an item becomes unavailable after your order is placed, we will contact you to discuss a replacement or cancellation and refund for the unavailable item.

7. Prices and Currency

All prices on meisen.shop are displayed in U.S. dollars.

Prices may change without advance notice, but a price change will not affect an order already accepted and paid for.

Applicable shipping charges and sales tax are disclosed before the customer completes checkout.

8. Discounts and Promotions

Promotional offers may have specific eligibility conditions, expiration dates, or product restrictions.

Only eligible discounts can be applied to an order.

If an item is designated Final Sale, that restriction will be clearly identified before purchase and will not override applicable statutory rights.

9. Order Placement

Submitting an order means you are offering to purchase the selected products under the terms displayed at checkout.

After your payment is confirmed, we will send an order confirmation to your provided email address.

An order confirmation acknowledges receipt of the order. We may contact you if we cannot fulfill it because of unavailable inventory, incorrect information, or a genuine technical pricing error.

10. Order Acceptance and Cancellation

We reserve the right to decline or cancel an order for legitimate reasons, including unavailable inventory, suspected unauthorized payment, delivery restrictions, or a material pricing error.

If we cancel an order after collecting payment, we will issue a refund for the canceled amount to the original payment method.

We will not substitute a more expensive item or impose a new charge without your agreement.

11. Payment Methods

Customers must use one of the payment methods available through our official checkout.

Payment must be successfully authorized or completed before an order is processed.

We do not request payment through unofficial social media accounts, personal bank accounts, or unverified payment links.

12. Payment Security

We use secure website connections and payment service providers to facilitate checkout.

Customers are responsible for keeping their own account credentials confidential.

If you believe an unauthorized transaction has occurred, contact your payment provider and notify Meisen.

13. Sales Tax

Applicable sales tax may be calculated based on the delivery destination and relevant tax requirements.

The amount charged, if any, will be shown during checkout before payment.

Customers are responsible for reviewing the full order total before placing an order.

14. Shipping Destinations

We currently accept orders for delivery to the 48 contiguous United States.

We do not offer international delivery, including shipments to destinations outside the United States, or delivery to the excluded U.S. locations listed in our Shipping Policy.

Orders are processed from China using international shipping services and U.S. delivery partners.

15. Order Processing

Standard order processing takes 1–7 business days, excluding weekends and applicable holidays.

Orders placed after 3:00 PM EST begin processing on the following business day.

Processing time does not include the time spent in transit.

16. Delivery Estimates

Estimated transit time for eligible U.S. destinations is generally 8–18 business days after shipment, depending on the delivery region.

Delivery dates are estimates, not guarantees.

We provide tracking information after dispatch and will assist customers with shipping concerns.

Our complete delivery times, shipping charges, and restrictions are explained in the Shipping Policy.

17. Shipping Charges

Standard shipping costs $15.00 for orders with a merchandise subtotal of $0.01–$150.00.

Standard shipping is free for orders with a merchandise subtotal above $150.00.

Shipping charges are displayed before checkout is completed.

18. Customer Shipping Information

Customers must provide a valid and complete delivery address.

If an address needs correction, contact us as soon as possible.

We will make reasonable efforts to help resolve address issues, although changes may not be possible once the shipment is with the carrier.

19. Delivery Problems

If a package is delayed, missing, or severely damaged, contact our support team with your order number and relevant shipping details.

We will review tracking information and work with the delivery provider when an investigation is necessary.

Customers should report lost or severely damaged shipments within the timeframe described in our Shipping Policy where reasonably possible. This does not remove rights available under applicable law.

20. Returns and Refunds

Eligible products may be returned within 50 calendar days of delivery.

We accept eligible change-of-mind and defective-product returns, subject to our Refund & Return Policy.

Meisen provides prepaid return labels for approved eligible returns and does not charge restocking fees.

Approved refunds are processed within 10 business days after return receipt and inspection, and are issued to the original payment method.

21. Exchanges

Eligible footwear can be exchanged within the 50-day return period.

Replacement sizes and styles are subject to availability.

Customers should contact support before returning an item so we can provide the correct instructions and prepaid shipping label.

22. Intellectual Property

The Meisen name, website content, original product photographs, written descriptions, and other materials created or lawfully used by us may be protected by applicable intellectual property laws.

Customers may use website content for personal shopping purposes.

You may not copy, distribute, commercially reuse, or falsely present our protected materials as your own without authorization.

23. Acceptable Website Use

Visitors must not use our website for unlawful or fraudulent activity.

Prohibited activities include attempting unauthorized access, interfering with website security, submitting malicious software, using stolen payment credentials, and intentionally disrupting website operations.

We may restrict access when reasonably necessary to protect customers, our website, or payment systems.

24. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login information.

Please provide accurate account details and notify us if you suspect unauthorized use.

We may temporarily restrict an account when there is a reasonable security concern, while allowing customers to contact us about existing orders.

25. Personal Information

We collect and use customer information as needed to process orders, arrange deliveries, respond to support requests, and operate our website.

Additional details about personal information, service providers, cookies, and available privacy rights should be provided in our Privacy Policy.

We do not require customers to send full payment card numbers or passwords by email.

26. Website Availability and External Services

We make reasonable efforts to keep our website accessible and functioning properly.

Temporary interruptions may occur because of maintenance, technical problems, or services provided by third parties.

External payment, tracking, and delivery services operate under their own applicable terms and procedures.

Nothing in this section removes our obligations to customers for accepted orders.

27. Consumer Rights, Disputes, and Changes to These Terms

Nothing in these Terms & Conditions excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited.

If a problem arises with an order, customers are encouraged to contact info@meisen.shop so we can review the issue and seek a reasonable resolution.

These terms are interpreted subject to applicable laws, including mandatory consumer protection requirements that apply to the transaction. We do not require customers to waive non-waivable statutory rights.

We may update these terms when our products, services, or operating policies change. The updated version will be published on this website with a revised date.

Changes will not retroactively remove rights that applied to an order when it was placed.

Contact Information

For questions about these terms or an existing purchase:

Brand: Meisen
Operator: Huidong County Pingshan Hengxinmei Shoe Factory
Address: Floors 2–3, No. 9 Taiyuan 1st Road, Pingshan, Huidong County, Huizhou, Guangdong, China
Email: info@meisen.shop
Phone: +156 2501 8470
Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)
Website: https://meisen.shop